1. Acceptance of terms
By downloading the Real Fast Photos app or using our services, you agree to these Terms of Service. If you do not agree, do not use the app or website.
2. Service description
Real Fast Photos provides professional photo enhancement services for real estate listings. You submit photos through the app, we process and enhance them, and deliver the results in the app, and by email if you give us an address. You don't need an account to order in the iPhone app; signing in is optional.
3. Pricing & payment
- The fee is $39.99 per listing, plus applicable tax. On iPhone and Android, Apple or Google calculates and collects any tax at purchase; on the website it’s added at checkout.
- Each listing is limited to 50 photos.
- In the iPhone and iPad app, payment is made through Apple’s App Store as an In-App Purchase and billed to your Apple Account. On Android, payment is made through Google Play and billed to your Google account. On the website, payment is processed securely through Stripe. Real Fast Photos does not store your credit card information.
- All sales are final at the time of submission. See Section 5 for our refund policy.
4. Photo delivery & deletion
- Enhanced photos will be available for download in your account once processing is complete.
- When your photos are ready, you will receive a push notification if you allow notifications, and an email if you gave us an address.
- Each listing and its photos are permanently deleted 90 days after your first download — or, if never downloaded, 90 days after the photos were ready, and for an order never completed, 90 days after it was started. This cannot be reversed. It is your responsibility to download and save your photos before the deletion date.
- Real Fast Photos is not responsible for photos lost due to failure to download before the deletion deadline.
5. Refunds
- iPhone and iPad purchases are billed by Apple, and refunds for them are handled by Apple under its own policies. You can request one at reportaproblem.apple.com. We cannot issue refunds for App Store purchases ourselves.
- Android purchases made through Google Play are billed by Google, and refund requests for them are handled under Google Play’s refund policies.
- Website purchases: if your photos have not yet been submitted for processing, contact us through our contact form and we will issue a full refund. Once photos have been submitted for processing, refunds are not available.
- Whichever way you paid, if you're not happy with an edited photo, email support@realfastphotos.com and we'll re-edit it free. Editing can't fix blurry, dark or tilted photos, or remove people and objects.
- If you experience a technical error that prevents delivery of your enhanced photos, contact us and we will make it right.
6. Your responsibilities
- You must own or have the legal right to photograph the properties you submit.
- You are responsible for obtaining any necessary permissions to photograph a property.
- You may not submit photos containing illegal content, explicit material, or content that violates any third-party rights.
- You are responsible for maintaining the security of your account.
7. Intellectual property
- You retain ownership of all photos you submit.
- By submitting photos, you grant Real Fast Photos a limited license to process and enhance your photos solely for the purpose of delivering the service.
- We do not use your photos for marketing, advertising, or any purpose beyond providing your order.
8. Limitation of liability
Real Fast Photos is not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability for any claim is limited to the amount you paid for the specific order in question.
9. Service availability
We strive for consistent availability but do not guarantee uninterrupted service. Processing times may vary. We are not responsible for delays caused by third-party services.
10. Changes to terms
We may update these Terms at any time. Continued use of the app or website after changes constitutes acceptance of the new Terms.
11. Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions.
12. Contact
Questions about these Terms? Reach out through our contact form.